Shipping Policy - OXALA HEART

Every parcel from OXALA HEART carries more than an item — it carries intention, prayer, and care.
Each package is prepared as an offering, blessed before its journey, and sent with the same reverence that guides our work.
Our goal is for every sacred piece to reach you safely, intact, and full of its original energy.

ORDER PREPARATION

We lovingly prepare and dispatch most orders within 1–3 business days.
When your item requires special ceremonial preparation or is created to order, please allow 5–7 days for completion.
If any delay arises, we’ll keep you informed with clarity and respect.

Once your order is complete, you’ll receive a confirmation email, followed by a tracking link as soon as it is on its way.

SHIPPING OPTIONS

UK Deliveries
We offer fast and secure options through trusted carriers such as Royal Mail and selected couriers.

Standard Tracked: 1–2 business days
Express Tracked: 1 business day

International Deliveries
We ship globally. Estimated delivery times:

Europe: 5–10 business days
North America: 7–14 business days
Rest of World: 10–20 business days

These timeframes may vary depending on customs or local postal conditions, but OXALA HEART will always support you in tracking your parcel until it safely arrives.

CUSTOMS & INTERNATIONAL DUTIES

All international shipments are sent with accurate customs information.
Import taxes or duties (if charged by your country) are the responsibility of the buyer.
Please ensure that any plant-based, sacred, or ritual products are permitted by your local customs laws before ordering.
OXALA HEART cannot be held responsible for items withheld or returned by customs.

PACKAGING WITH PURPOSE

We pack with eco-conscious and biodegradable materials whenever possible, using natural wrapping and recycled fillers.
Each parcel is sealed with gratitude and a small prayer, so that the energy of blessing travels with it.

We honour PACHAMAMA (MOTHER EARTH) by keeping our shipping process mindful and minimal — beauty without excess, intention without waste.

DELAYS, LOSS & RETURNS

Delays can occasionally occur beyond our control due to customs or courier issues.
If your order seems delayed, we’ll help you locate it and update you throughout the process.

If a parcel is confirmed lost in transit, we’ll work with the courier to resolve it — offering a replacement or refund depending on availability.

If your parcel is returned due to an incorrect address or customs refusal, you’ll be notified and may be asked to cover the cost of re-shipping.

SHIPPING RATES

Shipping costs are automatically calculated at checkout according to destination, parcel weight, and method.
From time to time, OXALA HEART offers free or reduced shipping as part of special promotions — subscribe to our newsletter or follow us for updates.

CONTACT

If you need support regarding your delivery or wish to check the progress of your order, please reach out:

info@oxalaheart.co.uk
www.oxalaheart.co.uk

WITH GRATITUDE

Thank you for allowing OXALA HEART to accompany you on your spiritual path.
Every item we send is more than a product — it is a sacred bridge between hands, hearts, and worlds.

May it reach you safely and in perfect timing. 🌿